Rental Agreement & Safety Guide

Please read this Rental Agreement before completing your reservation. By completing your reservation, you agree to the terms below.

1. Delivery & Returns

  • Returns

    Please have each scooter ready at the agreed location at the scheduled pick-up time.

  • Changes to Your Plans

    If your plans change, please notify us by telephone or text message as early as possible.

  • Late Returns

    A scooter returned more than two hours after the scheduled pick-up time without prior notice may incur a fee equal to one additional day's rental.

  • Unreturned Equipment

    If a scooter has not been returned more than 24 hours after the scheduled pick-up time and we have been unable to contact you, the scooter may be treated as lost and a charge equal to its replacement cost may apply.

  • Drop-off and Pick-up Times

    You select a drop-off time and a pick-up time when you make your reservation. Please allow up to 30 minutes' variation in either time. If you are not available at the agreed location within 15 minutes of the scheduled drop-off time, the delivery may be rescheduled for later the same day.

  • Same-Day Reservations

    A reservation that begins on the day it is made must be confirmed by telephone at (407) 476-4999. A same-day delivery is not guaranteed until it has been confirmed. A same-day reservation is subject to the Cancellation and Change Policy, and any refund beyond that policy is at the discretion of Scoot2You.

2. Payments & Refunds

Cancellation and Change Policy

THE SCOOT2YOU COMPANIES, DBA SCOOT2YOU RENTALS, requires every renter to agree to the following cancellation and change policy. All times are Eastern Time. Each fee applies to each scooter in the reservation separately, at that scooter's daily rate.

  • Cancellations are free of charge until 8:00 AM two days before the start date of the reservation. For example, for a reservation beginning on a Wednesday, this deadline is 8:00 AM on the preceding Monday.
  • A cancellation made after that deadline and before the start date incurs a fee equal to one day's rental for each scooter cancelled.
  • A cancellation made on or after the start date incurs a fee equal to two days' rental for each scooter cancelled. This fee will not exceed the amount paid for that scooter.
  • One day's rental is the daily rate charged for that scooter in the reservation. This rate depends on the scooter model and the length of the rental.
  • Any cancellation fee is deducted from the amount paid, and the remainder is refunded to the original payment method.
  • When some scooters in a reservation are cancelled, the reservation continues for the remaining scooters.

Changes to a Reservation

  • A change to the dates, length, or scooter model of a reservation is subject to availability and must be confirmed by Scoot2You.
  • A changed reservation is re-priced at the rates in effect on the date of the change.
  • When the new price is higher, the difference is sent to you as an invoice, payable on receipt. No fee applies to a change that keeps or extends the rental.
  • When the new price is lower, the difference is refunded to the original payment method. If the change removes rental days or scooters after the cancellation deadline above, the fee that would apply to cancelling them is deducted first.
  • These terms apply to reservations made under this version of the Rental Agreement. Reservations made under an earlier version remain subject to the terms in effect when they were made.

One-Day Delivery and Pick-up Fee

A delivery and pick-up fee applies to one-day rentals and is charged for each scooter in the reservation. The fee is subject to change, and the current amount is shown at checkout before payment.

Billing

You authorize us to keep your payment method on file. While we hope we never have to use it, this card may be charged for documented damages, lost accessories, or unapproved late returns.

Disputes

If a charge on your statement is unfamiliar, please contact us at (407) 476-4999 or [email protected] before contacting your card issuer. We will review the charge and correct any error promptly.

3. Safe Riding Tips

  • One at a Time

    For your safety, scooters are designed for one rider only. Please, no passengers or children on laps.

  • Pace Yourself

    We recommend driving at a comfortable walking pace, especially in busy theme parks or indoors.

  • Stay Safe

    Please avoid curbs higher than 3 inches, stairs, and escalators. Using the equipment while under the influence of alcohol or narcotics is strictly prohibited.

  • Your Responsibility

    You agree to handle the equipment safely. By renting, you acknowledge that we may not be held liable for any accidents or injuries that occur during your rental period.

4. Taking Care of Your Scooter

  • Power Up

    Each scooter must be charged nightly. A $40 service fee may apply if a charged replacement scooter must be delivered due to a missed charge.

  • Weather Watch

    Please avoid deep puddles and keep the controls as dry as possible. Significant water damage may result in a repair fee.

  • Small Extras

    If a key or charger is lost, a replacement fee will be charged. This fee is estimated at $25.00, and the final amount depends on the item replaced.

Last updated: October 12, 2026